Airport Assistance Services

We move you through security quickly, which matters as Kraków's rapid passenger growth puts more pressure on the existing terminal footprint.

Your greeter meets you right at arrivals or check-in and guides you through the single terminal, so there's no confusion in a building that's growing busier by the month.

We arrange entry into the Business Lounge, located in the International Terminal, even without matching ticket class or membership.

For a fully private experience, we coordinate dedicated escort through check-in, security, and boarding.

Our team arranges wheelchair support and any assistance you need through Kraków's single-terminal layout well before you arrive.

We handle your bags from check-in to gate, or from claim to your ride — straightforward given the terminal's compact size.

• Free Wi-Fi only lasts 15 minutes, so download anything you need — maps, entertainment, rideshare apps — before you land.
• No restaurants or shops are open 24 hours, so if you're arriving or departing very late, eat before things close.
• The Business Lounge in the International Terminal is a genuinely pleasant space for relaxing or working, with decent Wi-Fi and a rotating buffet — though some travelers note the food selection can be simple, so it's worth setting modest expectations.
• The new Krakow Duty Free by Baltona space (504 sqm) leans into local Kraków and regional themes — a good stop if you want a souvenir with actual local character rather than generic duty-free items.
• Growing passenger numbers mean busier lines than a few years ago — Kraków saw a 13% year-on-year jump in April 2026 alone, so build in a bit more buffer than you might expect for a "smaller" airport.
• Sour rye soup and pierogi are on the menu at Sky Lounge, a nice way to get a taste of Polish cuisine before you fly rather than settling for generic airport food.
• The airport is 11 km from central Kraków, a manageable taxi or transfer ride if you have time before or after your flight.
• A bigger retail and dining overhaul is planned by 2029, tied to terminal expansion and new piers — so expect more options in the coming years, but plan around today's more limited layout for now.
• Recommended minimum layover: around 1.5–2 hours given the terminal's compact size, though allow more during busy summer travel periods.
• If you need to rest overnight, Floor 1's shop area near the retail stores is where overnight travelers report the most peace and quiet, according to frequent flyers.